Workforce Operations Command Platform for Staffing & Service Agencies
Run scheduling, coverage, timekeeping, quality, compliance, client visibility, billing readiness, and operational intelligence from one command platform.
Coverage Engine
Reduce manual outreach, respond to staffing gaps faster, and keep unresolved coverage visible to operations.
Scheduling + Timekeeping
Coordinate schedules, attendance, and time records from one workforce operations surface.
Quality + Academy
Standardize service quality, workforce readiness, and compliance evidence across every site.
Automated
Coverage escalation and response
6
Payroll providers supported
24/7
Ops visibility and alerting
30 days
Free pilot — no credit card needed
The Problem
Traditional staffing operations run on chaos
Coverage chaos
An associate calls out at 5am. A supervisor spends the next 90 minutes texting down a list. The shift still goes uncovered. Calls, texts, no visibility — coverage requests die in group threads.
Supervisor overload
The average on-call coordinator handles 40+ contacts per coverage gap. Manual follow-ups, last-minute fire drills, constant reactive mode. That is not a process — it is a person holding everything together.
Inconsistent service quality
Without documented standards, every site runs differently. No enforced playbooks, no compliance trail. When a client asks what happened during an incident, you do not have a documented answer.
Coverage requests move from alert to resolution — without phone-tree chaos.
OpsCommandHQ helps teams identify qualified coverage options, manage operational constraints, and escalate unresolved gaps automatically.
Faster response
Reduce manual outreach and shorten the path from callout to staffed coverage.
Operational guardrails
Keep qualification, availability, and workforce controls in the coverage decision.
Escalation visibility
Surface unresolved gaps early so supervisors can intervene before service is affected.
Automation policies are configurable to each agency's operating model and service requirements.
Your supervisors run a command center, not a phone tree.
The Command Center gives supervisors a live operational queue for prioritizing requests, tracking response commitments, and surfacing issues that need intervention.
Priority-based request handling keeps urgent operational issues visible.
Structured on-call coordination replaces fragmented calls and message threads.
Emergency workflows coordinate staffing response and operational documentation.
Unresolved issues are surfaced to the right level of operational oversight.
Less coordinator overhead
Automates much of what on-call coordinators handle manually
Near-real-time visibility
Supervisors see operational changes quickly across the portfolio
Live site map
Every site's coverage status on one map, updated live
Ops Intelligence
Turn operational data into performance, risk, and service insights
One operating system
From workforce control to enterprise governance.
OpsCommandHQ connects the operating layers staffing and service agencies usually manage across separate tools, spreadsheets, inboxes, and phone calls.
Workforce
People, availability, assignments
Operations
Coverage, command, escalation
Compliance
QA, incidents, training
Clients
Visibility, requests, service proof
Financial
Billing, invoicing, payroll readiness
Intelligence
Risk, performance, forecasting
Enterprise
Groups, API, SSO, governance
Every module your operation needs. One platform.
Built for staffing agencies running residential, hospitality, events, retail, and mixed portfolios.
Scheduling
Schedules that build themselves
- Build and publish schedules efficiently
- Support recurring staffing patterns
- Manage changes and approvals
- Keep teams informed before shifts
GPS Clock & Timekeeping
Zero manual timesheets
- Location-aware attendance options
- Automated timekeeping records
- Attendance exception visibility
- Overtime and timesheet oversight
Coverage Engine
Fill shifts before they become emergencies
- Automated coverage workflows
- Qualified coverage matching
- Workforce constraint awareness
- Escalation when gaps remain unresolved
Command Center
24/7 ops visibility and triage
- Prioritized operations queue
- On-call coordination
- Response-target visibility
- Escalation and accountability
Workforce Support Desk
Give staff one structured place to get operational help
- Centralized staff support cases
- Case ownership and follow-up
- Callback coordination
- Support history and visibility
QA & Site Standards
Every site runs your playbook
- Structured field quality reviews
- Site standards and playbooks
- Portfolio quality visibility
- Corrective-action follow-up
Academy & Compliance
Keep workforce readiness visible and current
- Role-relevant learning paths
- Assessments and certificates
- Recurring compliance tracking
- Policy acknowledgment records
Incident Management
Nothing falls through the cracks
- Structured incident workflows
- Centralized incident collaboration
- Evidence retention controls
- Resolution and accountability history
Ops Intelligence
Prove performance. Retain contracts.
- Operational performance visibility
- Service and contract risk signals
- Leadership performance insights
- Coverage, labor, and quality analytics
Associate Mobile
Your staff never needs to call in
- Mobile-first workforce access
- Shift information on the go
- Structured shift communication
- Training and credentials on device
Payroll-ready with support for major providers.
Export clean timesheet data fast, with direct payroll push for selected providers and CSV fallback included for every plan.
Gusto
Native push
ADP Workforce Now
Supported
ADP Run
Supported
Paychex Flex
Supported
Paycor
Supported
QuickBooks Payroll
Supported
Payroll export and direct-integration availability follows each plan's database capability bundle.
Give your clients their own login.
Site managers and event clients see live coverage status, request coverage directly, view invoices, and read QA reports — all without touching your agency's admin side.
Live coverage visibility
Clients see every site's coverage status in real time
Direct coverage requests
Clients submit requests themselves — no phone calls
Invoice history
Clients view and download invoices per site
QA report access
Clients see inspection results — proof of your standards
The transparency that helps retain contracts and support new business conversations. Client portal availability follows the selected plan's database capability bundle.
Pricing that scales with operational maturity.
Start with workforce control, then scale into automation, client visibility, financial intelligence, and enterprise governance.
Growth
5 sites included
+$80/site/month after 5
50 active associates included
+$6/additional active associate/month
Plan ceiling: 75 associates · base billed monthly
Platform support: Standard included
- Scheduling + shift assignment
- GPS / geofence attendance
- Coverage requests
- Incident management
- Payroll export
- workforce.internal
- services.profiles
- compliance.registry
- compliance.expiry_monitoring
- insurance.registry
Academy / LMS +$119/mo
Quality Assurance +$99/mo
Agency Support Desk +$149/mo
Commercial Contracts & Revenue Intelligence — custom quote
Premium
15 sites included
+$70/site/month after 15
150 active associates included
+$4.5/additional active associate/month
Plan ceiling: 300 associates · base billed monthly
Platform support: Priority included
- Scheduling + shift assignment
- GPS / geofence attendance
- Coverage requests
- Incident management
- Payroll export
- Advanced coverage automation
- On-call pools + escalation
- Quality Assurance
- Academy / LMS
- Realtime communications
Commercial Contracts & Revenue Intelligence — custom quote
Elite
30 sites included
+$60/site/month after 30
400 active associates included
+$2.5/additional active associate/month
Plan ceiling: 600 associates · base billed monthly
Platform support: Enhanced included
- Scheduling + shift assignment
- GPS / geofence attendance
- Coverage requests
- Incident management
- Payroll export
- Advanced coverage automation
- On-call pools + escalation
- Quality Assurance
- Academy / LMS
- Realtime communications
Enterprise
Final pricing is scoped to scale, integrations, governance, and service requirements.
Unlimited sites included
Unlimited active associates included
No published workforce ceiling
Platform support: Dedicated included
- Scheduling + shift assignment
- GPS / geofence attendance
- Coverage requests
- Incident management
- Payroll export
- Advanced coverage automation
- On-call pools + escalation
- Quality Assurance
- Academy / LMS
- Realtime communications
30-day guided pilot
Validate real workflows before conversion. After the pilot, choose the minimum paid tier that supports the capabilities and scale you need.
Annual savings apply to the base subscription. Site and active-workforce overages are calculated monthly. Implementation fees may apply based on plan and deployment complexity. Enterprise pricing, SSO/API activation, integrations, and negotiated service levels are custom-scoped.
Optional services
Add specialist capability without bloating the base subscription.
Your core subscription scales by sites and active workforce. Optional commercial services are added only when your operating model needs them.
Academy / LMS
$119/month
Training, assessments, certificates, and recurring compliance workflows for agencies that need a stronger learning layer.
Eligible plans: GROWTH
View Commercial DetailsQuality Assurance
$99/month
Structured quality inspections, corrective follow-up, and evidence of service standards across client sites.
Eligible plans: GROWTH
View Commercial DetailsAgency Support Desk
$149/month
A structured workforce helpdesk for staff cases, case ownership, callbacks, support history, and operational response visibility.
Eligible plans: GROWTH
View Commercial DetailsCommercial Contracts & Revenue Intelligence
Custom quote
A separately contracted operating service for agencies that want OpsCommandHQ support with coverage monitoring, stabilization, QA oversight, reporting, and command support.
Eligible plans: GROWTH, PREMIUM
Discuss ScopeManaged Operations
Custom quote
A separately contracted operating service for agencies that want OpsCommandHQ support with coverage monitoring, stabilization, QA oversight, reporting, and command support.
Eligible plans: PREMIUM, ELITE, ENTERPRISE
Discuss ScopeManaged Operations is a contracted service, not an automatically activated software fee.
Staffing Operations, Under Control.
Your agency can go live fast.
Replace fragmented scheduling, coverage, timekeeping, QA, compliance, client reporting, and operational follow-up with one command platform. Register today and validate it through the guided pilot.