Academy & Compliance
Training programs, certificates, audits, gating logic
Training Library
Build courses with text, videos, quizzes. Assign to staff individually or by role. Track completion, scores, and certificates.
- • Fair Housing, Sexual Harassment, De-Escalation
- • Quizzes with auto-grading
- • Certificate issuance on pass
- • Expiry dates and renewal reminders
Certification Tracking
Manage guard cards, CPR, AED, OSHA, and custom certifications. Auto-reminders at 30/14/7 days before expiry.
- • Upload certificate files
- • Expiry tracking
- • Renewal reminders (email + in-app)
- • Compliance exports for audits
Academy Gating
Soft Gate Mode
Warn supervisors when assigning staff who haven't completed mandatory training. Allow overrides with justification.
Best for agencies with flexible policies
Hard Gate Mode
Block shift assignments entirely until staff complete mandatory training. No overrides. Strict compliance enforcement.
Best for agencies with strict policies
Auto-Retraining from QA
When a QA visit identifies a Major finding (e.g., "Sleeping on duty", "Uniform violation"), the system can automatically assign retraining modules to the associate.
- • Map findings → training courses (e.g., DRESS_CODE → Uniform Standards module)
- • Auto-assign on Major findings
- • Track completion, send reminders
- • Generate compliance reports
Compliance Exports
Certification Rosters
All staff with cert status, expiry dates
Training Completion
Who completed what, when, scores
Audit Logs
Certificate uploads, renewals, revocations